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  6 Pulteney Gardens, Bath. BA2 4HG +44 1225 426410                   mail@lynwood-house.com

Cancellations

Lynwood offers free cancellation up to 72 hours before 10am of the date of arrival.
Any cancellations made after this point or in case of a 'no-show', the total price of the reservation will be charged.

Arrival Options

Lynwood House offers two easy methods of arrival. Guests must arrange one of these by the morning of their arrival in order to ensure they can gain access to their room:
Option 1 -
Guests can arrive at any convenient prearranged time up until 6pm. (2pm on Saturdays and Sundays).
Like other guest houses of its size, cannot offer a full-time reception. Therefore, arrival is by arrangement only. It is important that arrival times are kept to, as far as is possible, so that we can arrange for someone to let you in.
Option 2 -
If you are unable to arrive before 6pm or if are uncertain of your arrival time during the day, then we now offer a self-serve check-in via a coded lock on the front door. Please contact us directly to discuss using this service.
By using this method of arrival, guest are effectively registering online and will be bound by the same terms as guest registering upon arrival;  outlined here:
"Guests agree to pay for their entire reservation at the agreed rate. Guests agree to pay for any damages they, or anyone else in their room causes during their stay; including an automatic £50 fine for smoking on the premises."

Your Time of Arrival

Rooms are guaranteed to be ready by 2pm, but it is possible for you to check-in earlier to park your car, drop off luggage and collects your keys and any tourist information you may require.
We understand that delays do often occur and do appreciate that many guests are travelling many miles to stay with us. All we ask is that if you are delayed, please ring or email us immediately to let us know. Then we will do our best to rearrange our day to suit your new time of arrival.
If you do not arrive at the arranged time, we do not guarantee that anyone will be here to let you in. Any reservation not taken up, without any notification, will be charged at the full rate.

Payment

Payment can be made using the following methods:
  • CASH (Pounds Stirling)
  • CHEQUES - drawing on a UK bank account and accompanied by the appropriate account's debit card
    Lynwood House does not accept cards for payment.
    The card details you provided during the booking procedure are used as a guarantee only.
    No payment will be taken from your card, except in the event of a cancellation or 'no-show'.
  • Discount Codes and Promotions

    Codes offer set percentage discounts off the advertised online price (on Lynwood-House.com) for the same available room on the same night(s) as the requested booking.
    Only available on telephone reservations and reservations made on Lynwood-House.com. Discounts are not available via online travel agents, such as Tripadvisor, Booking.com and LateRooms etc as these agents already charge a commission for your booking. Lynwood House would rather customers book direct, so we can take the commission off your price with promotional offers instead of paying the online travel agents!
    All usual Lynwood House policies remain unchanged by the discount offer - minimum nights, arranged arrival etc. as stated on Lynwood-House.com.
    Discount codes cannot be used in conjunction with any other offers.

    Antisocial Behaviour

    Lynwood House is a member of Q-Alert, which maintains a database of information about guests whose behaviour is unacceptable. We may share your information with members of the Q-Alert and this may result in Q-Alert members refusing to accept bookings from you in the future.
    Part of the registration at Lynwood invloves agreeing not to smoke inside the building. Guests who smoke inside Lynwood House will be fined £50, plus any further treatments required to rid the house of the smell of smoke and / or loss of business caused.
    Any aggressive behaviour will result in the police being called. All our staff take the safety of fellow guests extremely seriously and will not hesitate to call the police if they feel any of the guests or themselves is being threatened.